What is Saamagree’s approach to sustainability?

At Saamagree, we believe in 'green devotion,' meaning all our products are crafted with natural ingredients and packaged using eco-friendly, biodegradable materials.

Are Saamagree products safe and natural for pooja use?

Yes, all Saamagree products are made from high-quality, natural ingredients with no artificial additives. We ensure the purity and authenticity of every item, so they are safe and ideal for all spiritual practices and daily rituals.

How can I order Saamagree products online?

You can easily browse and order our products through our official website. Select your items, add them to your cart, and proceed to checkout. We ensure a smooth shopping experience and offer secure payment options for your convenience.

Does Saamagree offer bulk or customized orders for special occasions?

Yes, we cater to bulk and customized orders for events, temples, and special occasions. Please contact our customer service team for assistance with larger orders, and we’ll help tailor a package to meet your specific needs.

What does ‘Satvik’ mean in the Saamagree product range?

The ‘Satvik’ label signifies products that are pure, natural, and free from any synthetic or harmful ingredients. Satvik items are crafted to enhance spiritual practices while respecting both personal and environmental well-being, ensuring a clean, high-vibration experience.

Does Saamagree offer gift sets or special bundles for festivals?

Yes, Saamagree provides specially curated gift sets and festive bundles ideal for gifting or for celebrating auspicious occasions. These bundles include a range of our best products, thoughtfully arranged for different festivals and spiritual needs.

How can I contact Saamagree’s customer service?

You can reach out to our customer service team through our website’s contact form or by email. We’re here to assist you with any inquiries, whether it’s about product details, order status, or your valuable suggestions to make us serve you better.

Can I find Saamagree products on different market place?

Currently, Saamagree products are primarily available through our official website, but we are expanding our reach to selected market place. Please check our website for the latest updates regarding the same.

Return, Refund & Cancellation Policy

Saamagree – Pure. Satvik. Conscious Devotion.

At Saamagree, we create sacred, eco-friendly, and satvik devotional essentials with utmost care. Customer trust means everything to us, and we do our best to ensure your experience is smooth and satisfying.

Because our products belong to the spiritual, personal-use, and ritual category, special care standards apply.

This policy explains how returns, replacements, cancellations, and refunds work at Saamagree.

Return & Replacement Policy

We currently support Returns / Replacements only in the following cases:

You received a damaged product
You received a wrong product
The item is defective or missing components

Return / Replacement Request Window

Requests must be raised within:
48 hours of delivery

Mandatory Requirement

To process your request smoothly, please provide:

Clear product images
Unboxing video (if available – highly recommended)
Order ID

Requests may be declined if sufficient proof is not provided.

Non-Returnable Products

Due to hygiene, ritual sanctity, and safety reasons, the following items are NOT eligible for return or refund, unless damaged or wrongly delivered:

Sindoor / Kumkum / Tilak powders
Chandan products
Dhoop sticks / Incense / Sambrani cups
Oils / Camphor / Fragrance items
Opened or used religious items
Pooja kits (once sealed pack is opened)
Custom or festival-specific packs
Items purchased during sale or special discount

Once used during pooja or ritual, items cannot be returned for spiritual hygiene reasons.

Replacement or Refund — What Will I Get?

Depending on the situation, we may:

Replace the product
Issue store credit
Issue a refund (if applicable)

Final discretion lies with Saamagree after inspection.

Product Delivery Timelines

2–5 working days for Metro cities
4–7 working days for other locations

Unforeseen delays may occur due to courier issues, weather, strikes, or festive order volumes.

Cancellation Policy

Orders can be cancelled before dispatch only.

Once shipped, orders cannot be cancelled.

To cancel an order, please contact our support team via email or WhatsApp with your order number.

Saamagree reserves the right to cancel suspicious or fraudulent orders.

Refund Timeline

Once approved:

Refunds are processed within 3–7 working days
Actual credit time depends on your bank or payment provider

Refund Method:

UPI / Wallet / Card / Net banking → Refunded to the original payment source
COD orders → Refunded via bank/UPI after details are shared

Return Shipping

If your return is approved:

We usually arrange a pickup
If pickup is unavailable, we may request self-shipping and reimburse reasonable courier charges

International Orders

We primarily ship within India.

International orders are non-returnable and non-refundable. For special export requests, please contact us directly.

Product Authenticity & Safety

All Saamagree products are prepared and packed with care using pure, satvik, eco-friendly, and devotional-safe ingredients.

Natural variations in fragrance, texture, or colour may occur and are not considered defects.

Support & Contact

For returns, replacements, cancellations, or support:

Email: support@saamagree.in
WhatsApp / Call: Add your number
Business Hours: 10 AM – 7 PM (IST), Monday to Saturday

Legal & Policy Rights

Saamagree reserves the right to:

Approve or decline return and refund requests
Modify this policy at any time
Protect against policy abuse and fraudulent claims

By placing an order, you agree to this policy.

Final Note from the Founder

We deeply respect devotion and your trust in Saamagree.

Our goal is not only to deliver products, but to support your sacred rituals with purity, care, and responsibility. If something genuinely goes wrong, we stand with you and will resolve it sincerely.